Computerized Maintenance Management System
What is Maxpanda CMMS?
Web-Based Software is software you use over the internet with a web browser. You don’t have to install any CDs, download any software, or worry about upgrades. If you use an online bank or web-based email program like Gmail, Hotmail, or Yahoo then you’ve already used web-based software before.
And why is it better for your business or organization?
When you use web-based software you don't have to worry about anything technical — you can just do your work. We handle all the security, 100% uptime monitoring, backups, software upgrades and other “I.T. Guru” stuff. You can stay focused on what you're good at and we'll handle the rest.
Our Web-based software is the safest
With installed software, people save their data on their own computers. It’s not the smartest choice, especially if you do not have a full team of I.T. experts. Loss data accumulates over time, computers are never backed up. When you use Maxpanda’s web-based software (software as a service - saas), your data is stored on AWS
's ultra secure, always-updated, backed-up daily enterprise-class servers located in 16 state-of-the-art data centers across North America. Why 16? If a primary server ever goes down your data and traffic is automatically routed through to the 2nd, 3rd and so forth. You will always have access to your data "24/7" anywhere around the world..
Everything together in one safe place
A key advantage to web-based software is that all your data is centralized and accessible over the web from any computer at any time. You can’t leave something on the wrong computer since everything is stored in one place on the web. You can get to it from anywhere. Safe, secure, and password protected, of course.
Your data is automatically backed up, it's in the CLOUD
All data is stored in multiple locations for additional redundancy. You could say our backups have backups. In fact, Amazon's web services are HIPAA compliant.
Your data is safe and secure with us
Our state-of-the-art servers are protected by biometric locks and 24-hour surveillance. Our software and infrastructure is updated regularly with the latest security patches. The traffic on our network flows behind an enterprise-class firewall to keep your data safe. We handle the I.T. you handle your work orders. Data security is our #1 priority and as such your data is on the Amazon Cloud. Amazon Web Compliance: Compliance Docs
. Compliance whitepaper: Whitepapers
. Security webpage: Security is our #1 priority
. Security whitepaper: Security is our #1 priority
. HIPAA Webpage: HIPAA References
. HIPAA whitepaper: HIPAA Whitepaper
You’re always using the latest and greatest
Unlike traditional software that requires you to download and install updates yourself causing time delays, Maxpanda Computerized Maintenance Management System products are updated automatically. Each time you securely log into our cmms software you’re always using the latest and greatest version (view top left version in your dashboard).
There’s nothing to install, ever - I.T. departments love us!
With Maxpanda Computerized Maintenance Management System there’s nothing to download or install. Just log in with the web-browser you already have such as Firefox, Google Chrome, Internet Explorer, Opera or Safari. It’s just like your online bank or web-based email program. Easy, fast, safe and familiar! You can work from home or on the road. When you use Maxpanda Computerized Maintenance Management System your maintenance office is everywhere and data is accessible anywhere with internet access or data plan.
Our software infrastructure (backend as they say) is updated regularly with the latest security patches. Our products run on a dedicated network which is locked down with firewalls and monitored 24/7 to keep any type of dragon at bay.
Maxpanda SaaS works on any mobile device and all major desktop browsers. We love Firefox and Google's Chrome
but the choice is yours. Our software supports all modern web browsers (PC & Mac) including Firefox®, Safari, Google® Chrome, Opera & Internet Explorer. While we strive to give every Product a seamless near-identical experience across each of these browsers, it is impossible to compensate for the lack of web standards in some of these browsers; particularly with Internet Explorer
. Don't forget, Maxpanda works on any iOS or Android tablet and smartphone in the world.
The SaaS is in our CMMS / EAM Software
A cost benefit analysis of Software as a Service model
(SaaS) for the delivery of CMMS/EAM solutions. The Software as a Service (SaaS) model as part of the Web 2.0 revolution is considered a very attractive, viable and cost effective solution for delivery of business applications to businesses of all sizes. This has become more apparent in the delivery of computerized maintenance management system (CMMS), also known as Enterprise Asset Management (EAM), where increased internet availability to maintenance and facility management departments of organizations is occurring everywhere. To evaluate whether Maxpanda SaaS
solution is a good fit for your organization, it is helpful to understand what the SaaS model is and how it compares to traditional, premises-based CMMS solutions. As well, it is important to be able to evaluate the costs that are associated with implementing a SaaS solution versus a traditional software solution so that the true total cost of ownership (TCO) of your CMMS is understood. Users that are in the market to purchase a CMMS
solution where there are many options to choose from, and where systems should be evaluated not just for their functionality and ease of use, but also for their total cost of ownership (TCO).
Questions & Answers
Q. How many USERS can I invite into my account?
A. Unlimited. This applies to internal/external staff and vendors.
Q. How much data can I store in my account?
A. Visit our CMMS Subscription Plan
section for full details. Keep in mind, Maxpanda compresses all files uploaded to the Amazon Cloud in order to maintain quality and speed when uploading/downloading files, pictures and even audio to work orders.
Q. What database is used for my data?
A. Mysql. But YOUR DATA
is always available to you to download in csv, excel, pdf, txt etc... and printed within your Dashboard 24/7.
Q. Can I upload images within WO's, MT's & PMs workorder?
A. Yes of course, each file attached to a work order has a limit of 10 Megs whether you upload it from a mobile, tablet or desktop. Files such as office docs, guides, images, audio and o&m manuals can attached.
Q. Are work orders date/time stamped?
A. Maxpanda's work flow is fluid. A PM is scheduled, generated, assigned to a worker (pre or post), time stamped with generation date and each step of the way Maxpanda will time stamp either closed dates and reopened/closed dates. A full history of every PM occurence is always available within each PM that is generated
. Think about it, no more searching or reporting on the history of that asset or location! It's right there each time a pm is generated.
Q. I need time to get aquainted and setup my Maxpanda.
A. We provide you with a 15 day free trial starting from the day you register your new account. This gives all our clients ample enough time to setup their company, train staff and begin changing company culture.
Q. We currently use a bunch of excel sheets to record our assets and locations. Work orders are provided to the maintenance department on paper.
A. No problem. We provide you an excel template which you simply fill out (copy & paste). We can import your data into your new Maxpanda cmms account overnight.
Q. We don't have internal maintenance staff, only external vendors that work on our properties.
A. That's great! Just setup all your vendor contacts list in your dashboard. When you need a vendor to perform a job task simply add them to the work order you are about to approve. They receive an email notification. The entire process is performed from the comfort of your office or on the road. PLEASE DO NOT USE MAXPANDA WHILE DRIVING ANY VEHICLES!
Q. Is there a way to customize the email notifications that are sent out as reminders? Like a Preventative maintenance scheduled email that includes at least the title of the event?
A. WORK ORDER TITLE is included in the SUBJECT LINE of all email notifications. The email also includes a link directly to the work order in your account.
Q. I noticed the PM Occurrences Tab, under the Preventative Maintenance - Edit page, has an "On Hold" column but I do not see a way to actually utilize this, is it an available feature?
A. You as the Admin may enable PM's on hold anytime. This is where you'll see your OnHold PM's WO's listed. In the PM menu while editing a PM, simply select the 'NO' feature.
Q. Is there a way to customize the Work Order Status names?
A. No; only the ASSET Status can be modified which is then applied to the WO. This feature and other company modifications can be changed created in the COMPANY SETUP menu.
Q. Can I schedule a Preventative maintenance WO in time-based mode rather than per day? This is important because work orders need to be scheduled in certain time frame during the day so as not to effect operations.
A. Yes. Each pm schedule can be generated hourly. Maxpanda allows start times at specific times of day depending how you set up your PM. For example, you may have a start time of 6pm and a due date of 9pm for the same day. HOURLY scheduling and altering of your PM's can be manipulated through your Calendar View as well.
Q. Can I reschedule PMs for our operation in that I constantly need to reschedule PMs around other work orders and events.
A. You are allowed to alter the SCHEDULE anytime for each PM. In fact you can alter each OCCURENCE (present or future) or the PM Schedule right from your dashboard or calendar view.
Q. Do my PM's have a history or recurrence listing of all generated PM's related to my schedules?
A. A recurrence listing column to show how often each PM has been generated is included within each Preventative Maintenance Work Order. No need to generate reports or view history data. All your generated pm occurences are listed per PM.
Q. Can I filter work orders by Title, Status, Date, etc?
A. Yes. Your Work Order List has all the filters you need in real time.
Q. Can I print my work orders (single or multiple)?
A. Yes. You may print, copy to sytem memory, export to excel or pdf.
Q. I have many clients that I want to submit work orders from around my campus on our computers. How do I put a shortuct for Maxpanda on their desktops?
A. Easy. Simply click on CREATE NEW WORK ORDER in your panel.
Save it as a shortcut on your desktop then distribute that shorcut to all computers you would like work orders coming from. You can rename it as well.
A more effective solution is to ENABLE your GUEST PORTAL SERVICE link & copy/paste on your website, intranet or email. Review the top 2 images here
Q.What countries does Maxpanda support?
A.We accept payments in your supported currencies from the following countries:
AED: United Arab Emirates Dirham AFN: Afghan Afghani* ALL: Albanian Lek AMD: Armenian Dram ANG: Netherlands Antillean Gulden AOA: Angolan Kwanza* ARS: Argentine Peso* AUD: Australian Dollar* AWG: Aruban Florin AZN: Azerbaijani Manat BAM: Bosnia & Herzegovina Convertible Mark BBD: Barbadian Dollar BDT: Bangladeshi Taka BGN: Bulgarian Lev BIF: Burundian Franc BMD: Bermudian Dollar BND: Brunei Dollar BOB: Bolivian Boliviano* BRL: Brazilian Real*BSD: Bahamian Dollar BWP: Botswana PulaBZD: Belize Dollar CAD: Canadian Dollar* CDF: Congolese Franc CHF: Swiss Franc CLP: Chilean Peso* CNY: Chinese Renminbi Yuan COP: Colombian Peso* CRC: Costa Rican Colón* CVE: Cape Verdean Escudo* CZK: Czech Koruna* DJF: Djiboutian Franc* DKK: Danish KroneDOP: Dominican Peso DZD: Algerian Dinar EEK: Estonian Kroon* EGP: Egyptian Pound ETB: Ethiopian Birr EUR: Euro FJD: Fijian Dollar FKP: Falkland Islands Pound* GBP: British Pound GEL: Georgian Lari GIP: Gibraltar Pound GMD: Gambian Dalasi GNF: Guinean Franc* GTQ: Guatemalan Quetzal* GYD: Guyanese Dollar HKD: Hong Kong Dollar HNL: Honduran Lempira* HRK: Croatian Kuna HTG: Haitian Gourde HUF: Hungarian Forint IDR: Indonesian Rupiah ILS: Israeli New Sheqel INR: Indian Rupee* ISK: Icelandic Króna JMD: Jamaican Dollar JPY: Japanese Yen KES: Kenyan Shilling KGS: Kyrgyzstani Som KHR: Cambodian Riel KMF: Comorian Franc KRW: South Korean Won KYD: Cayman Islands Dollar KZT: Kazakhstani Tenge LAK: Lao Kip* LBP: Lebanese Pound LKR: Sri Lankan Rupee LRD: Liberian Dollar LSL: Lesotho Loti LTL: Lithuanian Litas LVL: Latvian Lats MAD: Moroccan Dirham MDL: Moldovan Leu MGA: Malagasy Ariary MKD: Macedonian Denar MNT: Mongolian Tögrög MOP: Macanese Pataca MRO: Mauritanian Ouguiya MUR: Mauritian Rupee* MVR: Maldivian Rufiyaa MWK: Malawian Kwacha MXN: Mexican Peso* MYR: Malaysian Ringgit MZN: Mozambican Metical NAD: Namibian Dollar NGN: Nigerian Naira NIO: Nicaraguan Córdoba* NOK: Norwegian Krone NPR: Nepalese Rupee NZD: New Zealand Dollar PAB: Panamanian Balboa* PEN: Peruvian Nuevo Sol* PGK: Papua New Guinean Kina PHP: Philippine Peso PKR: Pakistani Rupee PLN: Polish Zloty PYG: Paraguayan Guaraní* QAR: Qatari Riyal RON: Romanian Leu RSD: Serbian Dinar RUB: Russian Ruble RWF: Rwandan Franc SAR: Saudi Riyal SBD: Solomon Islands Dollar SCR: Seychellois Rupee SEK: Swedish Krona SGD: Singapore Dollar SHP: Saint Helenian Pound* SLL: Sierra Leonean Leone SOS: Somali Shilling SRD: Surinamese Dollar* STD: São Tomé and Príncipe Dobra SVC: Salvadoran Colón* SZL: Swazi Lilangeni THB: Thai Baht TJS: Tajikistani Somoni TOP: Tongan Pa?anga TRY: Turkish Lira TTD: Trinidad and Tobago Dollar TWD: New Taiwan Dollar TZS: Tanzanian Shilling UAH: Ukrainian Hryvnia UGX: Ugandan Shilling USD: United States Dollar UYU: Uruguayan Peso* UZS: Uzbekistani Som VEF: Venezuelan Bolívar* VND: Vietnamese Ð?ng VUV: Vanuatu Vatu WST: Samoan Tala XAF: Central African Cfa Franc XCD: East Caribbean Dollar XOF: West African Cfa Franc* XPF: Cfp Franc* YER: Yemeni Rial ZAR: South African Rand ZMW: Zambian Kwacha
(*) Unsupported on American Express.
The following lists what the system should be able to do:
Address all resources involved. Yes
Provide inventory/purchasing and part usage management and analysis. Yes
Record and maintain work history. Yes
Create automatic work orders and PMs. Yes
Perform Work Order Management and Analysis. Yes
Effectively interface and communicate with related and supporting systems from work generation through performance and evaluation. Yes
Ensure communication with each customer. Yes
Provide feedback information for analysis. Yes
Track Equipment Failures, Down-Time Management and Analysis. Yes
Create job plans to record and track the work steps, any material to be used as well as special tools and/or trade skills and the associated costs thereto. Yes (PM, TASK, PARTS, BIN etc..)
Capture item specifications warranty information, manufacturer's data, associated service contracts, spare parts, vendor and other purchase information as well as other pertinent data. Yes
Accommodate all methods of work accomplishment. Yes
Reduce costs through effective maintenance planning. Yes
Maxpanda ITIL Incident Management
Definition of ITIL Incident Management
ITIL Incident Management is focused on rapid restoration of services with minimal impact to the business operations. The Incident Management process often relies upon temporary workarounds to ensure services are up and running while the underlying problems are investigated and permanent solutions are put in place. The process places more emphasis on restoring the ability to perform the service, than on fixing the underlying problem. Investigating the root causes and fixing the underlying problem is part of ITIL’s Problem Management process. In most cases Incident Management process is owned and executed by the Maxpanda requester/submitter. ITIL Incident Management notification tends to come from users, but IT detection systems can also ring incident alarms. The details of the incident are recorded permanently in the incident management system and gets categorized according to predefined criteria for the purpose of diagnosis and prioritization. Additional details regarding the incident are gathered and used along with tools such as the knowledge base to attempt resolution. Incident service requests are formally managed through a staged process from inception to conclusion.
Implications For Your Business
An incident is any event that is not part of the standard operation of an IT service that causes, or may cause, an interruption in, or a reduction of service. The goal of ITIL Incident Management is to restore normal service operation as quickly as possible with minimum disruption to the business, thus ensuring that the best achievable levels of availability and service are maintained. The Maxpanda submitter will usually play the key role within the ITIL Incident Management process. They are typically the single point of contact, recording and monitoring the progress of Incidents as well retaining ownership of them throughout their lifecycle.
How Maxpanda CMMS Helps
Maxpanda CMMS supports ITIL Incident Management process to ensure that incidents result minimal business disruptions. It further aims to provide meaningful inputs to the Problem Management process that may follow. Maxpanda CMMS makes it easy for end users to report incidents by email or submit requests from Maxpanda CMMS self-service portal. End user can monitor the status of incidents and receive notifications and communications (such as messages requesting further input) while the incident is being worked and resolved. By allowing incidents to be classified and routed automatically or manually to a skill-based queue where they can be addressed by the first available technician with the required skill set, Maxpanda CMMS helps keep the lid on disruptions caused by incidents. Business rules in Maxpanda CMMS apply appropriate priority to incidents that could cause the most harm to the business operations. Maxpanda CMMS also enables end users and staff to report symptoms and conditions that may serve as input to the problem management process. Maxpanda CMMS knowledge management process provides guidance and helps to expedite incident resolution.