Payment Card Industry (PCI) Data Security Standard

Payment Card Industry (PCI)
Data Security Standard
Self-Assessment Questionnaire A
and Attestation of Compliance
Card-not-present Merchants,
All Cardholder Data Functions Fully Outsourced
For use with PCI DSS Version 3.2
Revision 1.1
January 2017
PCI DSS v3.2 SAQ A, Rev. 1.1 January 2017
© 2006-2017 PCI Security Standards Council, LLC. All Rights Reserved. Page i
Document Changes
Date PCI DSS
Version
SAQ
Revision Description
October 2008 1.2 To align content with new PCI DSS v1.2 and to
implement minor changes noted since original v1.1.
October 2010 2.0 To align content with new PCI DSS v2.0 requirements
and testing procedures.
February 2014 3.0
To align content with PCI DSS v3.0 requirements and
testing procedures and incorporate additional response
options.
April 2015 3.1 Updated to align with PCI DSS v3.1. For details of PCI
DSS changes, see PCI DSS Summary of Changes
from PCI DSS Version 3.0 to 3.1.
July 2015 3.1 1.1 Updated version numbering to align with other SAQs.
April 2016 3.2 1.0 Updated to align with PCI DSS v3.2. For details of PCI
DSS changes, see PCI DSS Summary of Changes
from PCI DSS Version 3.1 to 3.2.
Requirements added from PCI DSS v3.2 Requirements
2, 8, and 12.
January 2017 3.2 1.1 Updated Document Changes to clarify requirements
added in the April 2016 update.
Added note to Before You Begin section to clarify intent
of inclusion of PCI DSS Requirements 2 and 8.
PCI DSS v3.2 SAQ A, Rev. 1.1 January 2017
© 2006-2017 PCI Security Standards Council, LLC. All Rights Reserved. Page ii
Table of Contents
Document Changes …………………………………………………………… i
Before You Begin …………………………………………………………………..iii
PCI DSS Self-Assessment Completion Steps …………………………………………. iv
Understanding the Self-Assessment Questionnaire …………………… iv
Expected Testing …………………………………….. iv
Completing the Self-Assessment Questionnaire ……………………… v
Guidance for Non-Applicability of Certain, Specific Requirements ………….. v
Legal Exception ………………………….. v
Section 1: Assessment Information …………………………. 1
Section 2: Self-Assessment Questionnaire A …………………. 4
Build and Maintain a Secure Network and Systems …………………… 4
Requirement 2: Do not use vendor-supplied defaults for system passwords and other security
parameters …………………… 4
Implement Strong Access Control Measures ………………………… 5
Requirement 8: Identify and authenticate access to system components ………… 5
Requirement 9: Restrict physical access to cardholder data ………………. 6
Maintain an Information Security Policy ………………… 8
Requirement 12: Maintain a policy that addresses information security for all personnel ………………… 8
Appendix A: Additional PCI DSS Requirements …………….. 10
Appendix A1: Additional PCI DSS Requirements for Shared Hosting Providers ………………………. 10
Appendix A2: Additional PCI DSS Requirements for Entities using SSL/early TLS ………………….. 10
Appendix A3: Designated Entities Supplemental Validation (DESV) ………………………………………. 10
Appendix B: Compensating Controls Worksheet …………………………………………………………………… 11
Appendix C: Explanation of Non-Applicability ……………………………………………………………………….. 12
Section 3: Validation and Attestation Details ……………………………………………………………13
PCI DSS v3.2 SAQ A, Rev. 1.1 January 2017
© 2006-2017 PCI Security Standards Council, LLC. All Rights Reserved. Page iii
Before You Begin
SAQ A has been developed to address requirements applicable to merchants whose cardholder data
functions are completely outsourced to validated third parties, where the merchant retains only paper
reports or receipts with cardholder data.
SAQ A merchants may be either e-commerce or mail/telephone-order merchants (card-not-present), and
do not store, process, or transmit any cardholder data in electronic format on their systems or premises.
SAQ A merchants confirm that, for this payment channel:
Your company accepts only card-not-present (e-commerce or mail/telephone-order) transactions;
All processing of cardholder datais entirely outsourced to PCI DSS validated third-party service
providers;
Your company does not electronically store, process, or transmit any cardholder data on your
systems or premises, but relies entirely on a third party(s) to handle all these functions;
Your company has confirmed that all third party(s) handling storage, processing, and/or
transmission of cardholder data are PCI DSS compliant; and
Any cardholder data your company retains is on paper (for example, printed reports or receipts),
and these documents are not received electronically.
Additionally, for e-commerce channels:
All elements of the payment page(s) originate only and directly
from a PCI DSS validated third-party service provider(s).
This SAQ is not applicable to face-to-face channels.
This shortened version of the SAQ includes questions that apply to a specific type of small merchant
environment, as defined in the above eligibility criteria. If there are PCI DSS requirements applicable to
your environment that are not covered in this SAQ, it may be an indication that this SAQ is not suitable for
your environment. Additionally, you must still comply with all applicable PCI DSS requirements in order to
be PCI DSS compliant.

Note: For this SAQ, PCI DSS Requirements that address the protection of computer systems (for
example, Requirements 2 and 8) apply to e-commerce merchants that redirect customers from their
website to a third party for payment processing, and specifically to the merchant webserver upon which
the redirection mechanism is located. Mail order/telephone order (MOTO) or e-commerce merchants that
have completely outsourced all operations (where there is no redirection mechanism from the merchant
to the third party) and therefore do not have any systems in scope for this SAQ, would consider these
requirements to be Refer to guidance on the following pages for how to report
requirements that are not applicable.

PCI DSS v3.2 SAQ A, Rev. 1.1 January 2017
© 2006-2017 PCI Security Standards Council, LLC. All Rights Reserved. Page iv
PCI DSS Self-Assessment Completion Steps

1. Identify the applicable SAQ for your environment refer to the Self-Assessment Questionnaire Instructions and Guidelines document on PCI SSC website for information.
2. Confirm that your environment is properly scoped and meets the eligibility criteria for the SAQ you are using (as defined in Part 2g of the Attestation of Compliance).
3. Assess your environment for compliance with applicable PCI DSS requirements. 4. Complete all sections of this document:
Section 1 (Parts 1 & 2 of the AOC) Assessment Information and Executive Summary. Section 2 PCI DSS Self-Assessment Questionnaire (SAQ A)
Section 3 (Parts 3 & 4 of the AOC) Validation and Attestation Details and Action Plan for Non-Compliant Requirements (if applicable)
5. Submit the SAQ and Attestation of Compliance (AOC), along with any other requested documentation such as ASV scan reports to your acquirer, payment brand or other requester.
Understanding the Self-Assessment Questionnaire The questions contained in the column in this self-assessment questionnaire are
based on the requirements in the PCI DSS. Additional resources that provide guidance on PCI DSS requirements and how to complete the selfassessment questionnaire have been provided to assist with the assessment process. An overview of some of these resources is provided below:

Document Includes:

PCI DSS (PCI Data Security Standard Requirements and Security Assessment
Procedures) Guidance on Scoping
Guidance on the intent of all PCI DSS Requirements
Details of testing procedures
Guidance on Compensating Controls
SAQ Instructions and Guidelines
documents
Information about all SAQs and their eligibility criteria
How to determine which SAQ is right for your
organization
PCI DSS and PA-DSS Glossary of
Terms, Abbreviations, and Acronyms
Descriptions and definitions of terms used in the PCI
DSS and self-assessment questionnaires
These and other resources can be found on the PCI SSC website (www.pcisecuritystandards.org).
Organizations are encouraged to review the PCI DSS and other supporting documents before beginning
an assessment.
Expected Testing
PCI DSS, and provide a high-level description of the types of testing activities that should be performed in
order to verify that a requirement has been met. Full details of testing procedures for each requirement
can be found in the PCI DSS.

PCI DSS v3.2 SAQ A, Rev. 1.1 January 2017
© 2006-2017 PCI Security Standards Council, LLC. All Rights Reserved. Page v

Completing the Self-Assessment Questionnaire
For each question, status regarding that
requirement. Only one response should be selected for each question.
A description of the meaning for each response is provided in the table below:
Response When to use this response:
Yes The expected testing has been performed, and all elements of the
requirement have been met as stated.
Yes with CCW
(Compensating
Control Worksheet)
The expected testing has been performed, and the requirement has
been met with the assistance of a compensating control.
All responses in this column require completion of a Compensating
Control Worksheet (CCW) in Appendix B of the SAQ.
Information on the use of compensating controls and guidance on how
to complete the worksheet is provided in the PCI DSS.
No Some or all elements of the requirement have not been met, or are in
the process of being implemented, or require further testing before it will
be known if they are in place.
N/A
(Not Applicable)
The requirement does not apply to the environment. (See
Guidance for Non-Applicability of Certain, Specific Requirements below
for examples.)
All responses in this column require a supporting explanation in
Appendix C of the SAQ.
Guidance for Non-Applicability of Certain, Specific Requirements
If any requirements are deemed not applicable to your environment, select the
specific requirement, and –
entry.
Legal Exception
If your organization is subject to a legal restriction that prevents the organization from meeting a PCI DSS
PCI DSS v3.2 SAQ A, Rev. 1.1 Section 1: Assessment Information January 2017
© 2006-2017 PCI Security Standards Council, LLC. All Rights Reserved. Page 2
Part 2b. Description of Payment Card Business
How and in what capacity does your business
store, process and/or transmit cardholder data?
Part 2c. Locations
List types of facilities (for example, retail outlets, corporate offices, data centers, call centers, etc.) and a
summary of locations included in the PCI DSS review.
Type of facility
Number of facilities
of this type Location(s) of facility (city, country)
Example: Retail outlets 3 Boston, MA, USA
Part 2d. Payment Application
Does the organization use one or more Payment Applications? Yes No
Provide the following information regarding the Payment Applications your organization uses:
Payment Application
Name
Version
Number
Application
Vendor
Is application
PA-DSS Listed?
PA-DSS Listing Expiry
date (if applicable)
Yes No

Part 2e. Description of Environment
Provide a high-level description of the environment covered by
this assessment.
For example:
Connections into and out of the cardholder data environment
(CDE).
Critical system components within the CDE, such as POS
devices, databases, web servers, etc., and any other
necessary payment components, as applicable.
Does your business use network segmentation to affect the scope of your PCI DSS
environment?
(Refer to Network Segmentation section of PCI DSS for guidance on network
segmentation)
Yes No
PCI DSS v3.2 SAQ A, Rev. 1.1 Section 1: Assessment Information January 2017
© 2006-2017 PCI Security Standards Council, LLC. All Rights Reserved. Page 3
Part 2f. Third-Party Service Providers
Does your company use a Qualified Integrator & Reseller (QIR)?
If Yes:
Name of QIR Company:
QIR Individual Name:
Description of services provided by QIR:
Yes No
Does your company share cardholder data with any third-party service providers (for
example, Qualified Integrator & Resellers (QIR), gateways, payment processors, payment
service providers (PSP), web-hosting companies, airline booking agents, loyalty program
agents, etc.)?
Yes No
If Yes:
Name of service provider: Description of services provided:
Note: Requirement 12.8 applies to all entities in this list.
Part 2g. Eligibility to Complete SAQ A
Merchant certifies eligibility to complete this shortened version of the Self-Assessment Questionnaire
because, for this payment channel:
Merchant accepts only card-not-present (e-commerce or mail/telephone-order) transactions);
All processing of cardholder data is entirely outsourced to PCI DSS validated third-party service
providers;
Merchant does not electronically store, process, or transmit any cardholder data on merchant systems
or premises, but relies entirely on a third party(s) to handle all these functions;
Merchant has confirmed that all third party(s) handling storage, processing, and/or transmission of
cardholder data are PCI DSS compliant; and
Any cardholder data the merchant retains is on paper (for example, printed reports or receipts), and
these documents are not received electronically.
Additionally, for e-commerce channels:
All elements of the payment page(s) only and directly
from a PCI DSS validated third-party service provider(s).
2018-07-22

PCI DSS v3.2 SAQ A, Rev. 1.1 Section 2: Self-Assessment Questionnaire January 2017
© 2006-2017 PCI Security Standards Council, LLC. All Rights Reserved. Page 10
Appendix A: Additional PCI DSS Requirements
Appendix A1: Additional PCI DSS Requirements for Shared Hosting Providers
This appendix is not used for merchant assessments.
Appendix A2: Additional PCI DSS Requirements for Entities using SSL/early TLS
This appendix is not used for SAQ A merchant assessments
Appendix A3: Designated Entities Supplemental Validation (DESV)
This Appendix applies only to entities designated by a payment brand(s) or acquirer as requiring
additional validation of existing PCI DSS requirements. Entities required to validate to this Appendix
should use the DESV Supplemental Reporting Template and Supplemental Attestation of Compliance for
reporting, and consult with the applicable payment brand and/or acquirer for submission procedures.
PCI DSS v3.2 SAQ A, Rev. 1.1 Section 2: Self-Assessment Questionnaire January 2017
© 2006-2017 PCI Security Standards Council, LLC. All Rights Reserved. Page 11
Appendix B: Compensating Controls Worksheet
YES with CCW
checked.
Note: Only companies that have undertaken a risk analysis and have legitimate technological or
documented business constraints can consider the use of compensating controls to achieve compliance.
Refer to Appendices B, C, and D of PCI DSS for information about compensating controls and guidance
on how to complete this worksheet.
Requirement Number and Definition:
Information Required Explanation

1. Constraints List constraints precluding compliance with the original requirement.
2. Objective Define the objective of the original control; identify the objective met by
the compensating control.
3. Identified Risk Identify any additional risk posed by the lack of the original control.
4. Definition of Compensating Controls Define the compensating controls and explain how they address the
objectives of the original control and the increased risk, if any.
5. Validation of Compensating Controls Define how the compensating controls were validated and tested.
6. Maintenance Define process and controls in place to
maintain compensating controls.

PCI DSS v3.2 SAQ A, Rev. 1.1 Section 2: Self-Assessment Questionnaire January 2017
© 2006-2017 PCI Security Standards Council, LLC. All Rights Reserved. Page 12
Appendix C: Explanation of Non-Applicability
If the (Not Applicable) column was checked in the questionnaire, use this worksheet to explain why
the related requirement is not applicable to your organization.
Requirement Reason Requirement is Not Applicable
Example:
3.4 Cardholder data is never stored electronically
Stripe
PCI DSS v3.2 SAQ A, Rev. 1.1 Section 3: Validation and Attestation Details January 2017
© 2006-2017 PCI Security Standards Council, LLC. All Rights Reserved. Page 13
Section 3: Validation and Attestation Details
Part 3. PCI DSS Validation
This AOC is based on results noted in SAQ A (Section 2), dated (SAQ completion date).
Based on the results documented in the SAQ A noted above, the signatories identified in Parts 3b-3d, as
applicable, assert(s) the following compliance status for the entity identified in Part 2 of this document:
(check one):
Compliant: All sections of the PCI DSS SAQ are complete, all questions answered affirmatively,
resulting in an overall COMPLIANT rating; thereby (Merchant Company Name) has demonstrated full
compliance with the PCI DSS.
Non-Compliant: Not all sections of the PCI DSS SAQ are complete, or not all questions are answered
affirmatively, resulting in an overall NON-COMPLIANT rating, thereby (Merchant Company Name) has
not demonstrated full compliance with the PCI DSS.
Target Date for Compliance:
An entity submitting this form with a status of Non-Compliant may be required to complete the Action
Plan in Part 4 of this document. Check with your acquirer or the payment brand(s) before completing
Part 4.
Compliant but with Legal exception:
restriction that prevents the requirement from being met. This option requires additional review from
acquirer or payment brand.
If checked, complete the following:
Affected Requirement Details of how legal constraint prevents requirement being met
Part 3a. Acknowledgement of Status
Signatory(s) confirms:
(Check all that apply)
PCI DSS Self-Assessment Questionnaire A, Version (version of SAQ), was completed according to the
instructions therein.
All information within the above-referenced SAQ and in this attestation fairly represents the results of
my assessment in all material respects.
I have confirmed with my payment application vendor that my payment system does not store sensitive
authentication data after authorization.
I have read the PCI DSS and I recognize that I must maintain PCI DSS compliance, as applicable to
my environment, at all times.
If my environment changes, I recognize I must reassess my environment and implement any additional
PCI DSS requirements that apply.
PCI DSS v3.2 SAQ A, Rev. 1.1 Section 3: Validation and Attestation Details January 2017
© 2006-2017 PCI Security Standards Council, LLC. All Rights Reserved. Page 15
Part 4. Action Plan for Non-Compliant Requirements
Select the appropriate t for each requirement. If you
o may be required to provide the date your Company expects to be
compliant with the requirement and a brief description of the actions being taken to meet the requirement.
Check with your acquirer or the payment brand(s) before completing Part 4.
PCI DSS
Requirement* Description of Requirement
Compliant to PCI
DSS Requirements
(Select One)
Remediation Date and Actions
(If selected for any
Requirement)
YES NO
2 Do not use vendor-supplied
defaults for system passwords and
other security parameters
8 Identify and authenticate access to
system components
9 Restrict physical access to
cardholder data
12
Maintain a policy that addresses
information security for all
personnel

* PCI DSS Requirements indicated here refer to the questions in Section 2 of the SAQ.

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