maxpanda

Q & A Overview

Maxpanda Questions & Answers

Q. How many USERS can I invite into my account?
A. Unlimited. This applies to internal/external staff and vendors.

Q. How much data can I store in my account?
A. Visit our CMMS Subscription Plan section for full details. Keep in mind, Maxpanda compresses all files uploaded to the Amazon Cloud in order to maintain quality and speed when uploading/downloading files, pictures and even audio to work orders.

Q. What database is used for my data?
A. Mysql. But YOUR DATA is always available to you to download in csv, excel, pdf, txt etc… and printed within your Dashboard 24/7.

Q. Can I upload images within WO’s, MT’s & PMs workorder?
A. Yes of course, each file attached to a work order has a limit of 10 Megs whether you upload it from a mobile, tablet or desktop. Files such as office docs, guides, images, audio and o&m manuals can attached.

Q. Are work orders date/time stamped?
A. Maxpanda’s work flow is fluid. A PM is scheduled, generated, assigned to a worker (pre or post), time stamped with generation date and each step of the way Maxpanda will time stamp either closed dates and reopened/closed dates. A full history of every PM occurence is always available within each PM that is generated. Think about it, no more searching or reporting on the history of that asset or location! It’s right there each time a pm is generated.

Q. I need time to get aquainted and setup my Maxpanda.
A. We provide you with a 15 day free trial starting from the day you register your new account. This gives all our clients ample enough time to setup their company, train staff and begin changing company culture.

Q. We currently use a bunch of excel sheets to record our assets and locations. Work orders are provided to the maintenance department on paper.
A. No problem. We provide you an excel template which you simply fill out (copy & paste). We can import your data into your new Maxpanda cmms account overnight.

Q. We don’t have internal maintenance staff, only external vendors that work on our properties.
A. That’s great! Just setup all your vendor contacts list in your dashboard. When you need a vendor to perform a job task simply add them to the work order you are about to approve. They receive an email notification. The entire process is performed from the comfort of your office or on the road. PLEASE DO NOT USE MAXPANDA WHILE DRIVING ANY VEHICLES!

Q. Is there a way to customize the email notifications that are sent out as reminders? Like a Preventative maintenance scheduled email that includes at least the title of the event?
A. WORK ORDER TITLE is included in the SUBJECT LINE of all email notifications. The email also includes a link directly to the work order in your account.

Q. I noticed the PM Occurrences Tab, under the Preventative Maintenance – Edit page, has an “On Hold” column but I do not see a way to actually utilize this, is it an available feature?
A. You as the Admin may enable PM’s on hold anytime. This is where you’ll see your OnHold PM’s WO’s listed. In the PM menu while editing a PM, simply select the ‘NO’ feature.

Q. Is there a way to customize the Work Order Status names?
A. No; only the ASSET Status can be modified which is then applied to the WO. This feature and other company modifications can be changed created in the COMPANY SETUP menu.

Q. Can I schedule a Preventative maintenance WO in time-based mode rather than per day? This is important because work orders need to be scheduled in certain time frame during the day so as not to effect operations.
A. Yes. Each pm schedule can be generated hourly. Maxpanda allows start times at specific times of day depending how you set up your PM. For example, you may have a start time of 6pm and a due date of 9pm for the same day. HOURLY scheduling and altering of your PM’s can be manipulated through your Calendar View as well.

Q. Can I reschedule PMs for our operation in that I constantly need to reschedule PMs around other work orders and events.
A. You are allowed to alter the SCHEDULE anytime for each PM. In fact you can alter each OCCURENCE (present or future) or the PM Schedule right from your dashboard or calendar view.

Q. Do my PM’s have a history or recurrence listing of all generated PM’s related to my schedules?
A. A recurrence listing column to show how often each PM has been generated is included within each Preventative Maintenance Work Order. No need to generate reports or view history data. All your generated pm occurences are listed per PM.

Q. Can I filter work orders by Title, Status, Date, etc?
A. Yes. Your Work Order List has all the filters you need in real time.

Q. Can I print my work orders (single or multiple)?
A. Yes. You may print, copy to sytem memory, export to excel or pdf.

Q. I have many clients that I want to submit work orders from around my campus on our computers. How do I put a shortuct for Maxpanda on their desktops?
A. Easy. Simply click on CREATE NEW WORK ORDER in your panel. Save it as a shortcut on your desktop then distribute that shorcut to all computers you would like work orders coming from. You can rename it as well.

A more effective solution is to ENABLE your GUEST PORTAL SERVICE link & copy/paste on your website, intranet or email. Review the top 2 images here

Q.What countries does Maxpanda support?
A.We accept payments in your supported currencies from the following countries:
AED: United Arab Emirates Dirham AFN: Afghan Afghani* ALL: Albanian Lek AMD: Armenian Dram ANG: Netherlands Antillean Gulden AOA: Angolan Kwanza* ARS: Argentine Peso* AUD: Australian Dollar* AWG: Aruban Florin AZN: Azerbaijani Manat BAM: Bosnia & Herzegovina Convertible Mark BBD: Barbadian Dollar BDT: Bangladeshi Taka BGN: Bulgarian Lev BIF: Burundian Franc BMD: Bermudian Dollar BND: Brunei Dollar BOB: Bolivian Boliviano* BRL: Brazilian Real*BSD: Bahamian Dollar BWP: Botswana PulaBZD: Belize Dollar CAD: Canadian Dollar* CDF: Congolese Franc CHF: Swiss Franc CLP: Chilean Peso* CNY: Chinese Renminbi Yuan COP: Colombian Peso* CRC: Costa Rican Colón* CVE: Cape Verdean Escudo* CZK: Czech Koruna* DJF: Djiboutian Franc* DKK: Danish KroneDOP: Dominican Peso DZD: Algerian Dinar EEK: Estonian Kroon* EGP: Egyptian Pound ETB: Ethiopian Birr EUR: Euro FJD: Fijian Dollar FKP: Falkland Islands Pound* GBP: British Pound GEL: Georgian Lari GIP: Gibraltar Pound GMD: Gambian Dalasi GNF: Guinean Franc* GTQ: Guatemalan Quetzal* GYD: Guyanese Dollar HKD: Hong Kong Dollar HNL: Honduran Lempira* HRK: Croatian Kuna HTG: Haitian Gourde HUF: Hungarian Forint IDR: Indonesian Rupiah ILS: Israeli New Sheqel INR: Indian Rupee* ISK: Icelandic Króna JMD: Jamaican Dollar JPY: Japanese Yen KES: Kenyan Shilling KGS: Kyrgyzstani Som KHR: Cambodian Riel KMF: Comorian Franc KRW: South Korean Won KYD: Cayman Islands Dollar KZT: Kazakhstani Tenge LAK: Lao Kip* LBP: Lebanese Pound LKR: Sri Lankan Rupee LRD: Liberian Dollar LSL: Lesotho Loti LTL: Lithuanian Litas LVL: Latvian Lats MAD: Moroccan Dirham MDL: Moldovan Leu MGA: Malagasy Ariary MKD: Macedonian Denar MNT: Mongolian Tögrög MOP: Macanese Pataca MRO: Mauritanian Ouguiya MUR: Mauritian Rupee* MVR: Maldivian Rufiyaa MWK: Malawian Kwacha MXN: Mexican Peso* MYR: Malaysian Ringgit MZN: Mozambican Metical NAD: Namibian Dollar NGN: Nigerian Naira NIO: Nicaraguan Córdoba* NOK: Norwegian Krone NPR: Nepalese Rupee NZD: New Zealand Dollar PAB: Panamanian Balboa* PEN: Peruvian Nuevo Sol* PGK: Papua New Guinean Kina PHP: Philippine Peso PKR: Pakistani Rupee PLN: Polish Zloty PYG: Paraguayan Guaraní* QAR: Qatari Riyal RON: Romanian Leu RSD: Serbian Dinar RUB: Russian Ruble RWF: Rwandan Franc SAR: Saudi Riyal SBD: Solomon Islands Dollar SCR: Seychellois Rupee SEK: Swedish Krona SGD: Singapore Dollar SHP: Saint Helenian Pound* SLL: Sierra Leonean Leone SOS: Somali Shilling SRD: Surinamese Dollar* STD: São Tomé and Príncipe Dobra SVC: Salvadoran Colón* SZL: Swazi Lilangeni THB: Thai Baht TJS: Tajikistani Somoni TOP: Tongan Pa?anga TRY: Turkish Lira TTD: Trinidad and Tobago Dollar TWD: New Taiwan Dollar TZS: Tanzanian Shilling UAH: Ukrainian Hryvnia UGX: Ugandan Shilling USD: United States Dollar UYU: Uruguayan Peso* UZS: Uzbekistani Som VEF: Venezuelan Bolívar* VND: Vietnamese Ð?ng VUV: Vanuatu Vatu WST: Samoan Tala XAF: Central African Cfa Franc XCD: East Caribbean Dollar XOF: West African Cfa Franc* XPF: Cfp Franc* YER: Yemeni Rial ZAR: South African Rand ZMW: Zambian Kwacha