Have you reviewed SUPPORT within your dashboard? The online tech docs are a must-read resource for new customers. If you're still in need of some help fill out the form and our knowledgable staff will assist. Maxpanda's engineers may also trace your issue to be rectified, tested and pushed to the cloud at no cost to you. When reporting any issue be extremely descriptive providing as many screenshots/videos as possible such as specific App page, your User level, Site & Company name. Again, the more details you provide the faster our techs can repair the tire.